December 26, 2024

Acceptable Use Policy​

All clients of PlatformPay.io,  agree to abide by the following policies. PlatformPay.io reserves the right to change and update these policies as it sees necessary.

Any notifications of violations of these Acceptable Use Policies or questions regarding the content of this policy should be addressed to [email protected].

INTRODUCTION

The following Acceptable Use Policy (AUP) is applicable to all merchants utilizing the transaction processing services of PlatformPay.io. While the policy is proprietary to PlatformPay.io, it has been created through the integration of card association rules and acquiring bank regulations with the goal in providing the most equitable policy for our merchants. The primary purpose of PlatformPay.io,  is to facilitate and manage consumer access and sales of Merchant venues and products. It is PlatformPay.io’s intention to accept payments from customers for access to Merchant sites for products and services with minimal or no interference from PlatformPay.io. However, many of the individual credit card associations and acquiring banks have specific guidelines for their use. This policy is intended to inform the Merchant of what the card associations, banking partners, and ultimately PlatformPay.io considers acceptable conduct in relation to the Internet, and of what actions we may take, with or without notice, in the event that PlatformPay.io becomes aware of inappropriate, illegal, or illicit use of its service. This AUP will be used to help PlatformPay.io’s system administrators deal with complaints from users of PlatformPay.io or other Internet-connected systems, and to determine when action should be taken. It is expected that the Merchant will follow the policies set forth herein. As stated, these policies are drawn from card association rules, applicable law and generally accepted standards of Internet conduct. They are intended to ensure protection of PlatformPay.io’s technical resources, ability to continue to provide high quality service to the Merchant, consumer and affiliates, and protect PlatformPay.io’s reputation as a service provider.

ACCESS TO PLATFORMPAY.IO’S SERVICE IS PROVIDED SUBJECT TO THE FOLLOWING:

Unacceptable Conduct

The types of conduct described herein are grounds for immediate suspension of service pending investigation by PlatformPay.io and may result in termination of any and all accounts held by the individual, corporation, or website associated with these violations.

The account holder will be held responsible for the actions of their business relationships (Vendors, Referrers, Associates, etc.) that may impact PlatformPay.io. Merchant cooperation is necessary to ensure that those involved in these relationships comply with PlatformPay.io’s AUP. In the event that a Merchant or a Merchant’s associates violate any of the following policies, PlatformPay.io expects its merchants to immediately cease any non-compliant action or discontinue any business relationship with the violating entity. In PlatformPay.io’s sole and reasonable discretion, continuing violations may result in the termination of PlatformPay.io’s agreement with its Merchant.

1. Spamming or Harassment

  1. The word “Spam” as applied to Email means “Unsolicited Bulk Email”:
    1. “Unsolicited” means that the Recipient has not granted verifiable permission for the message to be sent.
    2. “Bulk” means that the message is sent as part of a larger collection of messages, all having substantively identical content. A message is Spam only if it is BOTH Unsolicited and Bulk.
  2. Unsolicited Email as normal emails (Examples: first contact inquiries, job inquiries, sales inquiries).
  3. Bulk Emails as normal emails (Examples: subscriber newsletters, customer communications, discussion lists).
  4. An electronic message is “spam” if (A) the recipient’s personal identity and context are irrelevant because the message is equally applicable to many other potential recipients; AND (B) the recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent.
  5. Posting a single article or substantially similar articles to an excessive number of newsgroups (i.e., more than 20) or continued posting of articles which are off-topic according to the newsgroup charter, or which provoke complaints from the regular readers of the newsgroup as being inappropriate.
  6. Sending unsolicited mass E-mailings (i.e., to more than 25 users) that provoke complaints from the recipients.
  7. Engaging in activities described in sections (1) or (2) from a provider other than PlatformPay.io to draw attention to a website housed within PlatformPay.io’s networks or covered by PlatformPay.io’s agreement with the merchant.
  8. Mail bombing, e.g., sending bulk and unsolicited E-mail to individuals or to individual business accounts.
  9. Impersonating another user or otherwise falsifying one’s user name in E-mail, Usenet postings, ICQ, or with any other Internet service. (This does not preclude the use of nicknames in IRC or the use of anonymous retailer services.)

2. Hate Speech

  1. Engaging in abuse or harassment of other individuals on the Internet.

3. Network Unfriendly or Illegal Activity

  1. Attempts, whether successful or not, to gain access to any other system or users’ private data without express consent of the user.
  2. Attempts to interfere with the regular workings of PlatformPay.io’s systems or network connections or which adversely affect the ability of other people or systems to use PlatformPay.io’s services or the Internet.
  3. Any unauthorized attempts by a user to gain access to any account not belonging to that user on this or any other of PlatformPay.io’s systems.
  4. Any activity, which violates any local, state, U.S., or international law or regulation.
  5. Repeated submissions of orders to PlatformPay.io utilizing the same or similar IPs with varying identification information.

4. Violation of PlatformPay.io Policy

  1. Attempts to sell any item that is tangible in nature and is specifically excluded in the Terms of Service.
  2. Any attempt to bypass or remove PlatformPay.io’s name, logo, or customer support link from the PlatformPay.io provided payment page.
  3. Failure to fulfill access or services sold to customer in a trial order, single order, or recurring order. 
  4. Reproduction or transmission of any material in violation of any local, state, U.S., or international law or regulation is prohibited. PlatformPay.io makes every attempt in such cases to work with both U.S. and international law enforcement agencies to provide information about the providers and purchasers of such material. This includes the posting or display of any image or wording instructing users how to make or perform devices or situations that may violate any state, federal, or international law.
  5. Any attempt to display, sell, or transfer materials that violate or infringe any copyright, trademark, right of publicity, patent, statutory, common law or proprietary rights of others, or contain anything obscene, libelous, or threatening.
  6. Display of the trade or service marks of any credit card company on any Web page is specifically prohibited without the express written permission of the credit card company.
  7. Any attempt to mislead the consumer as to the site’s content or actual initial or recurring pricing of the venue.
  8. Any attempt to mislead the consumer as to the product or service provided or the price for that product or service.
  9. Failure to place a clear disclosure of trial periods and/or placing recurring charges conspicuously on the website.
  10. Using any wording relating to credit card use for age verification purposes.
  11. Use of blind links to the payment page. Buyers should have a reasonable expectation of opening a payment form when they click the link.
  12. No part of the website may be hosted on a free web host or anywhere which violates the host’s AUP policy.
  13. The paid access area of the website may not be inaccessible to users for more than a 24-hour period at a time, and not more than one 24-hour period in a 30-day period.
  14. If a merchant chooses to utilize the rebilling option for sites containing paid access areas, the paid access area must be updated in a time frame that is equal to or less than the rebilling cycle. For example, if the merchant bills every thirty days, they must update their paid access area at least every thirty days.
  15. PlatformPay.io will not process orders for websites offering shell accounts. PlatformPay.io may cancel any accounts whose primary use can be determined as supporting the use of bots or any other programs executed on a server through a Telnet or a dial-up account.
  16. Using a sub-account and its payment form for a site that has been approved to process for another URL that is not registered to that sub-account and approved by a card association.
  17. “Posting in” or any other violation of card associations’ rules.
  18. Violations of card association rules may result in the immediate termination of all services by PlatformPay.io including recurring billing. PlatformPay.io will hold all funds until such time as all card association fines, chargebacks, and refunds have been satisfied.

5. PlatformPay.io's Right to Cancel

In the event a merchant’s account is suspended for unacceptable conduct or suspicion of fraud, all rebilling members may be canceled and all monies held for a period of six months to one year. In addition, PlatformPay.io reserves the right, where feasible, to implement technical mechanisms, which prevent the occurrences listed above. Furthermore, PlatformPay.io is under no obligation to notify its merchant of its actions. PlatformPay.io may deactivate PlatformPay.io accounts or sub accounts that have not processed any orders within a 90-day period or the PlatformPay.io payment page is not viewable from the home URL of the website.

6. Compliance With Rules of Other Networks

Any access to other networks connected to PlatformPay.io’s Internet service must comply with the rules for that network as well as with PlatformPay.io’s rules.

7. Monitoring/Privacy

PlatformPay.io reserves the right, without your permission, to monitor any and all communications through or with its facilities as well as all Merchant sites for compliance with this AUP and PlatformPay.io’s Terms and Conditions. PlatformPay.io may also be required to provide access to Merchant’s websites to representatives of the card associations and/or their acquiring members for monitoring for compliance with their operating rules. The PlatformPay.io merchant agrees that PlatformPay.io is not considered a secure communications medium for the purposes of the Electronic Communications Privacy Act, and that no expectation of privacy is afforded. It may become necessary for PlatformPay.io’s employees to examine system accounting logs and other records to determine if privacy violations or other network unfriendly activities have occurred.

8. Cooperation With Authorities

PlatformPay.io will cooperate with law enforcement and other authorities in investigating claims of illegal activity including, but not limited to, illegal transfer or availability of copyrighted material, trademarks, child pornography, postings or E-mail containing threats of violence, or other illegal activity.

9. Confidentiality of Merchant Business, Personal and Personal Subscriber Information

PlatformPay.io will not release any merchant, affiliate, or customer personal subscriber information, nor merchant or customer billing information, to any third party except upon presentation of a valid court order or request to which PlatformPay.io is legally required to respond to. The merchant agrees that PlatformPay.io’s judgment as to the validity of any court order, subpoena, or request shall be considered proper and final.

10. PlatformPay.io's Right to Modify These Acceptable Use Policies

PlatformPay.io may modify these Acceptable Use Policies on its website in any way, at any time. It is the merchant’s responsibility to review the AUP on the website on a regular basis to ensure compliance with the latest version of this AUP. Use of PlatformPay.io’s services after such changes have been posted shall constitute acceptance of the modifications to these policies.

The Acceptable Use Policy is intended to help clarify the obligations of Internet users, including PlatformPay.io and its merchants, as responsible members of the Internet. Any concerns about merchant, affiliate or consumer violations of this AUP should be sent to [email protected].

PlatformPay.io is a global leader in billing & business process outsourcing (BPO) services. Providing online merchants with tailor-made payment processing, billing support, and customer management services at scale, so they can do what they do best – focus on sales and growth.

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