FAQ: Answers to Your Billing, Security, and Getting Started Questions

Do you have questions? We have answers. We’ve shared some of our most frequently asked questions to help you out! 


Do you have questions? We have answers. We’ve shared some of our most frequently asked questions to help you out! 

Have Any Questions?


Got a question? We’re here to help! If you don’t see your question here, feel free to send us an email: [email protected]

Our Services

Billing support encompasses a variety of services aimed at assisting with, and resolving, any queries or issues related to the billing process. This can include clarification on billing cycles, understanding charges and invoices, resolving payment issues, and addressing any discrepancies or disputes. At, our dedicated billing support team is committed to ensuring a transparent and smooth billing process for you. We are here to answer your questions, guide you through our billing procedures, and provide immediate assistance to resolve any billing concerns. Ensuring your satisfaction and trust in our billing process is our utmost priority.

We offer customized membership solutions to our partners at no additional cost. Our team will create, and manage, tailored one of a kind membership programs for your customers, such as, access to a discount membership site for e-commerce merchants, or a members only newsletter subscription.

Persistent Merchant Transaction Monitoring is our ongoing surveillance of your transactions to identify any irregularities or potential issues. This proactive approach allows us to address issues promptly, enhancing the security and reliability of your payment systems.

Your earnings are managed and disbursed on a weekly basis by The particulars of the payment process, including the schedule and method, can be found here (click link). This page provides a comprehensive guide to our payment procedures, ensuring you have all the information you need to understand how and when you will receive your earnings. 

Compliance & Security

We take data security very seriously. We employ state-of-the-art security measures, including encryption and secure servers, to protect your data and transactions. Our dedicated compliance team regularly conducts audits and compliance checks. They stay abreast of changes in regulations like PCI DSS, PSD2, GDPR, and TCPA, ensuring that our procedures and systems are always up-to-date and compliant.
If you’re interested in learning more about our dedicated security practices, please visit here (click link).

As part of our commitment to secure online transactions, we implement strong customer authentication protocols as outlined in the Revised Payment Service Directive (PSD2). This approach ensures a high level of security for our customers during online banking and payment transactions.

In line with the Telephone Consumer Protection Act (TCPA), we have strict protocols in place for all our communication activities. This includes obtaining prior express consent for promotional calls or messages, maintaining an internal Do-Not-Call list, and promptly honoring opt-out requests.

Getting Started

Getting started with our services is a straightforward process. First, contact our customer service team or fill out the form on our website. We’ll set up an initial consultation to understand your needs. After this, we’ll tailor a service package that best suits your business requirements and guide you through the onboarding process. Once you’ve accepted our proposal, we’ll guide you through the rest of the onboarding process, including setting up your account and integrating our services into your existing systems.

The timeframe for getting started varies depending on the complexity of your business needs and the specific services you’re signing up for. However, we strive to make the onboarding process as efficient and seamless as possible, and we’ll provide an estimated timeframe during our initial consultation.

The information required will depend on the services you’re signing up for. Generally, we’ll need basic information about your business, including its size and industry, as well as more specific information related to the services you’re interested in. Our team will guide you through the information collection process. Your Global Partner for Cutting-Edge Billing and BPO Solutions

Check Out Our Blog

Looking for more information on payment processing and BPO services, as well as helpful tips on managing your business? Check out our company blog for the latest news and insights. Click here to visit now and learn more about what we have to offer.